Skills & Expertise
A comprehensive toolkit built over 18 years of hands-on experience in global operations and human capital management.
AI in L&D
Generative AI & Agentic AI95%
eLearning Authoring Tools95%
AI-Powered Simulations90%
Learning Analytics90%
Prompt Engineering85%
KARTA Framework95%
Knowledge Management
KB Architecture & SOP Development95%
AI-Powered Content Scoring90%
Knowledge Governance90%
LMS / eLearning Systems90%
Content Operations85%
Learning Analytics90%
L&D Strategy & Execution
Learning Needs Analysis95%
Curriculum Development (ADDIE, SAM)95%
Blended Learning Design90%
ROI Measurement (Kirkpatrick)85%
LMS Administration90%
Global Programme Management95%
Leadership & Management
Global Programme Management95%
People Management95%
Stakeholder Management95%
Vendor Management95%
Cross-functional Collaboration95%
Change Management90%
Certifications & Credentials
ATD Consulting Skills & Training Certificate (CPTD)
Association of Talent Development
2020
COPC® CX Implementation Leader
COPC Inc.
2018
LEAN Certification
Genpact
2013
Project Management Certification
IBMI Berlin
2019
Google Ads (Search, Display, Video, Shopping, Apps, Measurement)
2020
Google Analytics Certification
2020
Microsoft Advertising Certified Professional
Microsoft
2020
HubSpot Social Media Certification
HubSpot
2020
SEO Fundamentals — SEMrush
SEMrush
2020
Twitter Video Badge Certification
2020
Gold Award – Best Trainer in Malaysia
Contact Center Association of Malaysia
2017
Genpact Gold Award (Highest Excellence)
Genpact
2011